Legacy, Portobello, TDL, Estancia Doors & Custom Millwork and Glasswork

Subject to the conditions and exclusions stated below, GlassCraft Door Company, (“GlassCraft”) warrants that each stile and rail door and wood millwork product will be free from defects in material and workmanship which would render the product unfit for normal and recommended use and service when installed in the continental USA.  GlassCraft warrants this product only to the first purchaser of the product for purposes other than resale, or to the original purchaser of the residence into which such door is installed.  This warranty covers only defects which become evident during the periods outlined below, provided that the owner gives written notice of such defects to GlassCraft Door Company, 2002 Brittmoore, Houston, Texas 77043, within the applicable time period. This warranty constitutes the sole and exclusive warranty offered by GlassCraft Door Company and has been drafted to comply with the Magnuson-Moss Warranty Federal Trade Commission Improvement Act that is effective for goods manufactured on or after December 31, 1976.

Wood Millwork
GlassCraft Door Company offers a limited warranty for one (1) year for Custom and Legacy Mahogany doors, sidelights, transoms, and entryways and for five (5) years for alder and mahogany True Divided Lite (TDL), Estancia alder, and Portobello mahogany doors, sidelights, transoms, and entryways from date of first purchase from GlassCraft of the product; this warranty assuring that each such door, for this period, is of good material and workmanship and free from defects that would render the door unserviceable or unfit for the ordinary, recommended use.  This warranty shall be void if the door has not been stored, installed, and maintained in a good and workmanlike manner.  The following shall not be considered defects in material or workmanship, and are not covered by this warranty:

1. Warp for any 6'8" high door shall not exceed one-fourth inch in any plane of the door.  Warp for any 8'0" high door shall not exceed one-half inch in any plane of the door.  Doors wider and/or higher are not warranted against warp. Warp is any distortion in the door itself, and does not refer to the frame or jamb in which it is hung. The term “warp” shall include the related terms of bow, cup, and twist.  If the claimed nonconformity is warp, GlassCraft may defer repairing or replacing the product for a period up to twelve (12) months from the date of the claim or the date when the product was installed, as it is not uncommon for a temporary warp condition to occur as the door adjusts to local humidity and temperature conditions.
2. Bow or nonalignment in the frame or jamb in which the door is hung.
3. Variations or unsatisfactory results in the finish, texture, or appearance resulting from the application of paint or other finishing materials. The physical appearance of the door is not covered by this warranty.
4. Natural variation in wood color or texture, and the natural surface checking of the wood.
5. Damage caused beyond the control of GlassCraft, including but not limited to damage caused by misuse, abuse, accident, or mishandling, or by fire, flood, earthquake, storm, tornado, or other acts of nature.
6. Damage caused by failure to comply with finishing, installation, maintenance, and warranty information provided by GlassCraft, failure to perform normal homeowner maintenance, or by attempts other than by GlassCraft to repair the door.
7. Any and all damages resulting from exposure due to installation in an unprotected opening, such as an installation without sufficient roof overhang protection, which causes the door to be exposed to an unusual amount of direct sunlight and/or precipitation. Sufficient roof overhang depends upon the specific installation and weather patterns in the area of the installation, but typically means an overhang over the door or entry extending outwards from the entry or door for a distance of not less than one-half of the height elevation measured from the bottom of the door to the bottom of the overhang at the point that the overhang is furthest from the door or entry.
8. Surface checks in the door that are less than 1/16” in width or less than 2” in length.
9. Panel movement or shrinkage of 3/16” or less.  Temperature, humidity and direct sunlight may cause the wood panels in your door to shrink slightly, leaving an unstained line along the edge of the panel.  This movement is normal, and the door construction is designed to allow this movement.
10. Damage caused by installation of a storm door with the GlassCraft door.
11. Leakage in any door around a “speakeasy” door opening.
12. Reducing the height of the door by removing more than 1” from the bottom rail and/or 1/2” from the top rail of the door.  Reducing the width of the door by removing more than 1/2” from either side edge.
13. Custom Millwork products that are specifically not warranted.
14. Appearance or performance of a knot in any alder door.

“IG” Insulated Glass Panels  Your Insulated Glass panel, for a period of 5 years from the date of manufacture, is warranted against any material obstruction of vision through the Unit due to the accumulation of dust, moisture, or film on the internal surface of the glass caused by failure of the Unit’s edge seal due to defects in material or workmanship, under normal conditions. This warranty shall be void 1) if the unit has not been stored and installed in a good and workmanlike manner, 2) if the Unit is installed in high moisture environments (such as green houses or swimming pool enclosures), or 3) if film, shades, blinds, or any foreign materials are used on or near the surface of the Unit.

Wrought Iron Grilles  GlassCraft Door Company does not warrant any wrought iron product against rusting or metal deterioration, or the appearance of the decorative wrought iron grilles.

Claims Procedure and Limit on Remedies
All warranty claims must be presented as outlined above, within the warranty period for the specific product as outlined above.  GlassCraft will not honor warranty claims made prior to payment in full for the warranted product.  Upon validation by GlassCraft of any warranty claim, GlassCraft will, at its option: 1) repair the product, and return it FOB our Houston, Texas facility, freight collect 2) furnish a comparable replacement product (or if the product is no longer produced, a replacement which, in the sole opinion of GlassCraft, constitutes a comparable replacement) FOB our Houston, Texas facility, freight collect, 3) refund the purchase price paid for the product by the original purchaser of the product from GlassCraft Door Company. GlassCraft reserves the right to inspect, in the field or on our premises, any product which is alleged to be defective, and must be given at least a thirty (30) day opportunity to have any door which is the subject of a warranty claim field inspected by a company or field representative of GlassCraft. Any freight costs for a warranty claim are the responsibility of the purchaser.

THIS CONSTITUTES THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY UNDER ANY CLAIM OR THEORY OF LIABILITY. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.  ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, ARE EXCLUDED. GLASSCRAFT SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES OF ANY NATURE INCLUDING, WITHOUT LIMITATION, LABOR COST OF ANY KIND ARISING FROM OR IN CONNECTION WITH AN ALLEGED BREACH OF ANY WARRANTY OR NEGLIGENCE ON THE PART OF GLASSCRAFT DOOR COMPANY. IN NO EVENT SHALL GLASSCRAFT PAY FOR THE COST OF LABOR, INSTALLATION OR FINISHING OF A REPLACEMENT OR ORIGINAL DOOR OR FOR ANY OTHER COST RELATING THE REPLACEMENT OF A DOOR, ALL OF WHICH SHALL BE THE SOLD RESPONSIBILITY OF THE PERSON MAKING THE WARRANTY CLAIM.

This warranty is effective for all products sold after February 1, 2008