Who is my sales representative?  Do you have a sales rep for my area?
Answer:  Please fill out the form on our contact us page. We will forward your information to the GlassCraft representative in your area.
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What is my discount multiplier?
Answer: If your company is a current customer of ours, please email Pat Polansky at patp@glasscraft.net with your request and he will inform you of your company’s current discount multiplier.
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Can I have products drop-shipped from you directly to my customer?
Answer: We will only ship our products directly to our customer. This insures that you have had a chance to inspect and review the order to insure it has been received correctly and has not incurred any freight damage. 

If you prefer to have us ship directly to your customer on your behalf, we can assist you in arranging for third party shipment. At the time your order is ready to ship, our customer service staff will contact you with the shipping class, the weight, and the number of pallets on your shipment so that you can notify your transportation company in order to prepare the bill of lading. We willneed a copy of your bill of lading and anticipated pick-up date faxed to our attention so we can release your shipment when your carrier arrives. We do not offer a pre-paid and add freight program for shipments drop shipped to a third party location.
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How do I get a company customer number and password to participate in your eOrder Status on-line information page?
Answer: All GlassCraft customers are given a customer number when their account becomes active. Currently, all active customers with an email address in our system have been assigned a password that gives them access to our eOrder site. If you have not received a password, please contact your GlassCraft Customer Service Representative.
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I have not received a confirmation for the order that I faxed (and I don’t see my order on-line in my eOrder Status). 
Answer: We have a process control system in place to insure that all orders that we received are confirmed by return fax within 24 hours of our receipt, and the confirmations have been sent to the correct fax number. New orders are entered into our order processing system within 24 hours of receipt. If it’s been more than 24 hours, please refax your order and write a note on the PO informing us that you are resending the order. 
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What is the inventory status on a specific item? 
Answer: Contact your GlassCraft Customer Service Representative for inventory status questions.
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I received my order and I am missing something.
Answer: Please contact our customer service department with the specifics of the problem.
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I received my order, and part of the order is broken.
Answer: Be sure to make a note on the Bill of Lading about the damage, and file a Damage Claim with the delivering freight company. OR, if they did not make this note on the Bill of Lading, you may want to call the freight company to report this damage, and see if they will allow you to file a claim. 

Either way, you may want to place a purchase order for the damaged portion of your order, or for the entire order again.  Please send a PO to our Customer Service department to expedite the new order for replacement of the damaged order. Be sure to note on the new Purchase Order that this is a replacement for a damaged shipment.
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I need to make a change to my order.
Answer: You can change any order without charge provided that your order is not currently in production. Please contact your GlassCraft Customer Service Representative to find out the production status of your order and to make the necessary changes. 
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